#HTE
Nir’s Note: This guest post is by Gibson Biddle, former VP at Netflix and CPO at Chegg. Gibson is speaking at the Habit Summit in San Francisco on April 11th. In 2005, as I joined Netflix as VP of Product, I asked Reed Hastings, the CEO, what he hoped his legacy would be. His answer: “Consumer science.” […]
The post How Netflix’s Customer Obsession Created a Customer Obsession appeared first on Nir and Far.
https://www.nirandfar.com/2018/04/customer-obsession.html